Refund Policy
HONGLY_GROUP Refund Policy
Welcome to HONGLY_GROUP. To protect your shopping experience and customer rights, we have established the following refund policy.
Please read this policy carefully before making a purchase.
1. Refund Eligibility
1.1 Product Quality Issues
If the product you received has quality issues, including but not limited to:
You are eligible to request a refund or return.
Refund requests must be submitted within 3 days after receiving the product, together with clear photos or videos as supporting evidence.
1.2 Product Not as Described
If the actual product differs significantly from the description on the platform, including differences in color, size, material, or design,
you may apply for a refund.
Please submit your request within 3 days of receiving the product and provide relevant comparison photos or explanations.
1.3 7-Day Return Request
Under the condition that the product remains suitable for resale, customers may request a return and refund within 7 days
from the date of receiving the product.
Returned products must meet the following conditions:
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Product remains in original condition
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Original packaging is intact
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All accessories are included
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Product has not been installed, used, or damaged
HONGLY_GROUP reserves the right to reject refund requests if the returned product does not meet the above conditions.
2. Refund Process
2.1 Submit Refund Request
Customers may log in to their HONGLY_GROUP account and submit a refund request through the order page by providing the refund
reason and related information.
For product-related issues, please upload supporting photos or videos.
2.2 Review Process
Refund requests will be reviewed within 7 working days after submission.
The review will be conducted based on the information provided and the platform’s refund policy.
2.3 Return of Product (If Required)
If the refund request is approved and the product needs to be returned, the platform will provide a return address.
Customers must return the product within 3 days after receiving the return instructions.
Return shipping responsibility:
2.4 Refund Processing
After receiving and verifying the returned product, HONGLY_GROUP will process the refund within 7 working days.
Refunds will be returned to the original payment method:
Actual processing time may vary depending on the bank or payment provider.
3. Special Conditions
3.1 Customized Products
Customized furniture, made-to-order items, or personalized products are generally non-refundable unless there is a product quality issue.
Please carefully confirm product specifications, dimensions, colors, and customization details before placing your order.
3.2 Promotional Products
Products purchased during promotional campaigns, discount events, or gift-with-purchase activities are still eligible for refunds if
they meet the refund conditions stated above.
Refund amounts will be based on the actual payment made, and any complimentary gifts must also be returned (if applicable).
3.3 Used Products
Products that have been installed, used, damaged, or are no longer suitable for resale may not qualify for a refund.
Unless it can be proven that the issue was caused by a product quality defect.
4. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
🌐 Website: https://www.honglymall.com/
📱 WhatsApp: +60 11 6144 6788
✉️ Email: honglygrp88@gmail.com
HONGLY_GROUP is committed to providing you with a secure, reliable, and high-quality home living shopping experience.
